File Complaint
To file a claim please contact Plastiq’s Customer Service before contacting your jurisdiction with a complaint. Contact Plastiq’s Customer Service using any of the following:
Chat: By clicking on the support button located at https://support.plastiq.com/s/
Email: plastiq-service@plastiq.com
After contacting Plastiq, if you still have an unresolved claim regarding money transmission services, review the information of your jurisdiction which you can see below and direct your complaint to the appropriate contact or for international services you can file a complaint with the Consumer Financial Protection Bureau (CFPB) online ( http://www.consumerfinance.gov/ ) or by calling  1 (855) 411-CFPB (2372).
TEXAS CUSTOMERS
In Texas services are offered by PLV, Inc. DBA PLV TX Branch Inc. PLV engages in the money transmission business under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer service division of PLV, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to the Texas Department of Banking:
Texas Department of Banking
Special Audits Division
2601 North Lamar Blvd.
Austin, TX 78705-4294
Tel: (877) 276-5554
Email:Â msb@dob.texas.gov
www.dob.texas.gov
For transactions processed through Finxera, Inc., a licensed money service business, they are licensed in the following states:
| State | License |
State Agency |
| Alabama | Sale of Checks Act SOC#524 | Securities Commission |
| Alaska | Uniform Money Services Act #AK-MT-10098 | Division of Banking & Securities Click here for Consumer Notice |
| Arizona | Transmitters of Money Act #MT-0929910 | State Banking Department |
| Arkansas | Uniform Money Services Act 43398 | Securities Commission |
| California | California Money Transmitter Act #2513 | Department of Financial Protection and Innovation |
| Colorado | Money Transmitter Act #500218 | Division of Banking Click here for Consumer Notice |
| Connecticut | Money Transmission Act #33447 | Department of Banking |
| Delaware | Sale of Checks Act & Transmission of Money #019418 | Office of State Banking Commissioner |
| Florida | Money Transmitters Part II #FT230000134 | Office of Financial Regulation |
| Georgia | 54666 Money Transmitter License | Georgia Department of Banking and Finance |
| Hawaii | Money Transmitter License #HIMT085 | Division of Financial Institutions |
| Idaho | Money Transmitters Act MTL-172 | Department of Finance |
| Illinois | Money Transmitter Act #MT.0000272 | Department of Financial Institutions, Division of Financial Institutions |
| Indiana | 34242 Money Transmitter License | Indiana-DFI Money Transmitter License |
| Iowa | Uniform Money Services Act #MS- 2014-0079 | Division of Banking |
| Kansas | Transmission of Money Act #MT.0000091 | Office of State Bank Commissioner, Division of Banks |
| Kentucky | Money Transmission Act #SC17991 | Office of Financial Institutions |
| Maine | Money Transmitters Act #MD1168701 | Department of Professional Financial Regulation |
| Maryland | Money Transmitters Act #1168701 | Commissioner of Financial Regulation |
| Michigan | Money Transmission Services Act MT-0019679 | Department of Insurance and Financial Services |
| Minnesota | Money Transmitters Act #MN-MT-1168701 | Department of Commerce Division of Financial Examinations |
| Mississippi | Sale of Checks Act MT/002693/2015 | Department of Banking and Consumer Finance |
| Missouri | Sale of Checks Law #MO-15-7477 | Division of Finance |
| Nebraska | Money Transmitter Law 1168701 | Department of Banking & Finance |
| Nevada | Nevada Revised Statutes #MT11041 | Department of Banking and Industry |
| New Hampshire | Money Transmitter Law #19681-MT | Banking Department |
| New Jersey | Money Transmitters Law #L067558 | Department of Banking and Insurance |
| New Mexico | 1168701 Uniform Money Services Act | New Mexico Regulation and Licensing Department |
| New York | New York Banking Law MT 103087 | Department of Financial Services |
| North Carolina | Money Transmitter License #163851 | Commissioner of Banks |
| North Dakota | Money Transmitters Law MT102828 | Department of Financial Institutions |
| Ohio | Transmitters of Money Law #OHMT094 | Division of Financial Institutions |
| Oklahoma | Oklahoma Financial Transaction Reporting Act OKDOB001 | Oklahoma State Banking Department |
| Oregon | Oregon Money Transmitters Act MTX-30187 | Department of Consumer and Business Services |
| Pennsylvania | Money Transmitter License 50251 | Pennsylvania Department of Banking |
| Puerto Rico | Money Transmitter License TM-057 | Regulation and Licensing Division |
| Rhode Island | Electronic Money Transfers 20153095MT | Division of Banking |
| South Carolina | Money Transmitter License 1168701 | Money Services Division |
| South Dakota | Money Transmitters Act MT.2094 | Division of Banking |
| Tennessee | Money Transmission Law #198 | Department of Financial Institutions |
| Utah | Third Party Payment Instrument Issuer No. 120 | Department of Financial Institutions |
| Vermont | 100-101 Money Transmitter License | Department of Financial Regulation |
| Virginia | Money Order Sales and Money Transmission Law #MO-316 | Bureau of Financial Institutions |
| Washington | Uniform Money Services Act 550-MT-91679 | Department of Financial Institutions |
| Washington, DC | Money Transmitters License MTR1168701 | Department of Insurance, Securities and Banking |
| West Virginia | Issuance and Sale of Checks, Drafts and Money Orders Act WVMT-1168701 | Division of Banking |
| Wyoming | Money Transmitter Act #7207 | Division of Banking |